Shipping Policy

At launch, we ship only to the United States.

Standard U.S. shipping is included for supported addresses.

We may add more countries later.

Prices are shown in USD unless otherwise stated.

Estimated delivery is 5–8 business days after the completed album is approved and payment is confirmed. This includes manual preparation, printing, and shipping; it is an estimate, not a guaranteed arrival date.

For an initial order, you approve the album before checkout, so the estimate starts when payment is confirmed. For a renewal paid before its album is finished, the estimate starts when you complete and approve that album. A renewal charge alone does not start printing or the delivery estimate.

Albums are prepared for production after:

• photos are uploaded
• the album preview is generated
• the customer reviews and approves the personalized album
• payment is confirmed

Please enter the delivery address carefully. You are responsible for providing:

• recipient name
• full street address
• apartment/unit number if applicable
• city
• state
• ZIP code
• delivery phone number required for carrier contact

We are not responsible for delays or failed delivery caused by incorrect or incomplete address information.

You may add one optional extra copy: $25 for softcover or $35 for hardcover.

The extra copy may be sent to:

• the same delivery address
• one different supported U.S. delivery address selected at checkout

For recurring orders, choose “This album only” or “Every album.”

After shipment, we will provide tracking information when it is available.

Tracking availability depends on the print and shipping provider.

Production and shipping may be delayed due to:

• high order volume
• carrier delays
• holidays
• weather
• incorrect delivery addresses
• print provider delays
• other circumstances outside our control

If we learn that we cannot meet the estimate, we will email you promptly with the reason, a revised estimate if available, and the applicable options to wait or cancel and receive a refund. Where applicable law requires your agreement to a delay, we will request it; if that agreement is not obtained, we will cancel the affected unshipped order and issue the required prompt refund. We handle these notices and remedies manually. These terms do not limit mandatory rights for delayed or undelivered orders.

If your album appears lost or arrives damaged, contact: hello@grandparentalbum.com

Include your order number and photos if the album or packaging is damaged. We will investigate and arrange the applicable remedy under our Refund & Cancellation Policy and mandatory consumer rights.