Shipping Policy

At launch, we ship only to the United States.

We may add more countries later.

Prices are shown in USD unless otherwise stated.

Estimated delivery time:

6–10 business days after payment confirmation and approval for print.

This estimate includes production and delivery time.

Delivery estimates are not guarantees.

Albums are prepared for production after:

• photos are uploaded
• the album preview is generated
• the customer approves the album for print
• payment is confirmed

Please enter the delivery address carefully. You are responsible for providing:

• recipient name
• full street address
• apartment/unit number if applicable
• city
• state
• ZIP code
• phone number if required by carrier

We are not responsible for delays or failed delivery caused by incorrect or incomplete address information.

Extra gift copies may be sent to:

• the same delivery address
• separate delivery addresses if selected at checkout

For subscriptions, recurring gift copies may be sent with every future album if selected.

When tracking is available, we will provide tracking information by email or in your account.

Tracking availability depends on the print and shipping provider.

Production and shipping may be delayed due to:

• high order volume
• carrier delays
• holidays
• weather
• incorrect delivery addresses
• print provider delays
• other circumstances outside our control

If we become aware of a significant delay, we will try to notify you.

If your album appears lost or arrives damaged, contact: hello@grandparentalbum.com

Include your order number and photos if the album or packaging is damaged.