Refund & Cancellation Policy — Grandparent Album

1. Before payment

You can stop using the app or delete your draft before payment.

No charge applies before checkout.

You may cancel and request a refund any time before you approve the album for print.

To cancel before approval, use the available in-app cancellation option or contact: hello@grandparentalbum.com

Once you approve an album for print, production may begin quickly.

Because the album is custom made from your photos, we generally cannot cancel, refund, or change it after approval for print.

Once the album is sent to Gelato or another print provider, refunds are generally not available unless:

If your album arrives damaged, defective, misprinted, or materially different from the approved preview, contact us within 14 days of delivery.

Please include:

If the issue is confirmed, we may offer:

We cannot guarantee refunds or reprints for mistakes that were visible in the approved preview, including:

Please review your album carefully before approval.

If you provide an incorrect or incomplete delivery address, the album may be delayed, returned, lost, or undeliverable.

We are not responsible for failed delivery caused by incorrect address information provided by the customer.

Additional costs may apply for reprinting or reshipping.

You can cancel a subscription in the app.

Cancellation applies to future billing periods and future albums.

Cancellation does not automatically refund albums already paid for, approved for print, sent to production, shipped, or delivered.

If your plan allows skipping an album, skipping does not automatically create a refund unless we specifically state otherwise.

Delivery estimates are not guarantees.

If there is a significant delay, we will try to notify you.

Refund and cancellation questions: hello@grandparentalbum.com