Refund & Cancellation Policy

Before a one-time order or initial subscription checkout, you can stop without purchasing.

You review and approve that album before checkout; no initial charge applies until checkout.

Once subscribed, renewal payments are automatic even if an earlier album is unfinished. You must still complete and approve each renewal album before printing. See recurring plans below for how to stop future renewals.

Personalized album purchases are final after payment, subject to the remedies below and your mandatory consumer rights.

If you contact support immediately and production has not begun, we may try to help, but cancellation or changes are not guaranteed. Contact: hello@grandparentalbum.com

This does not remove applicable cancellation or refund rights for delayed or undelivered orders, or remedies for an album that arrives damaged, defective, or incorrectly produced.

If your album arrives damaged, defective, misprinted, or materially different from the approved preview, please contact us within 14 days of delivery to help us investigate promptly. This is a reporting request, not a deadline that extinguishes your mandatory consumer rights.

Email: hello@grandparentalbum.com

Please include:

• order number
• photos of the issue
• photos of the packaging if damaged
• short description of the problem

If the issue is confirmed, remedies may include the following, subject to your rights under applicable law:

• replacement
• reprint
• refund
• another reasonable solution

We cannot guarantee refunds or reprints for mistakes that were visible in the approved preview, including:

• spelling mistakes
• wrong captions
• wrong photos
• unwanted crop choices
• wrong recipient name
• wrong delivery address
• duplicate photos
• low-quality photos selected by the customer

Please review every album carefully before approving it, including renewal albums already paid for.

If you provide an incorrect or incomplete delivery address, the album may be delayed, returned, lost, or undeliverable.

We are not responsible for failed delivery caused by incorrect address information provided by the customer.

Additional costs may apply for reprinting or reshipping.

Sign in to your account, open “Plan & billing,” and choose “Manage billing” (or “Manage plan”) for the subscription you want to cancel. Complete cancellation in the secure billing portal. Cancellation takes effect at the end of the current billing period; “Plan & billing” shows “Ends on” with the effective end date once updated. Your plan will not renew after that date.

For help cancelling, you can also contact hello@grandparentalbum.com.

Each successful automatic renewal purchases one further album with your plan's cover and any recurring extra copy. If an earlier album is unfinished, already-paid albums wait and open one at a time in payment order after you approve the current album. They do not expire. Completed content still requires approval before printing.

Cancellation stops renewals after the displayed end date and preserves all already-paid albums, including those waiting to open, so you can still finish and approve them.

Cancellation does not automatically refund a payment already completed or an album already in production.

Estimated delivery is 5–8 business days after the completed album is approved and payment is confirmed. This includes manual preparation, printing, and shipping; it is an estimate, not a guaranteed arrival date.

For an initial order, you approve the album before checkout, so the estimate starts when payment is confirmed. For a renewal paid before its album is finished, the estimate starts when you complete and approve that album. A renewal charge alone does not start printing or the delivery estimate.

If we learn that we cannot meet the estimate, we will email you promptly with the reason, a revised estimate if available, and the applicable options to wait or cancel and receive a refund. Where applicable law requires your agreement to a delay, we will request it; if that agreement is not obtained, we will cancel the affected unshipped order and issue the required prompt refund. We handle these notices and remedies manually. These terms do not limit mandatory rights for delayed or undelivered orders.

Refund and cancellation questions: hello@grandparentalbum.com