Contact Us

I need help with an album

Email us with your account email and album name.

I need to change a delivery address

If you contact us immediately after payment and production has not begun, we may try to update the address, but changes are not guaranteed. For recurring plans, you can update future delivery addresses in your account.

My album arrived damaged

Please email us within 14 days of delivery with your order number, photos of the damage, and photos of the packaging to help us investigate promptly. This reporting request does not limit your mandatory consumer rights.

I want to cancel a subscription

Sign in to your account, open “Plan & billing,” and choose “Manage billing” (or “Manage plan”) for the subscription you want to cancel. Complete cancellation in the secure billing portal. Cancellation takes effect at the end of the current billing period; “Plan & billing” shows “Ends on” with the effective end date once updated. Your plan will not renew after that date.

Already-paid albums, including those waiting to open, remain available to finish and approve. Cancellation does not automatically refund completed payments. Email hello@grandparentalbum.com if you need help cancelling; mandatory consumer rights remain.