Terms and Conditions

1.1 The Terms apply to all users of the service and to all contracts that the Provider concludes with Customers through the service. The rules published on the pages Cancellation and Refunds, Delivery, Privacy Policy and Cookies also form an integral part of the Terms.

1.2 Each contract is governed by the version of the Terms published at the time the order is placed. The Terms are available to the Customer on this page at all times, where the Customer may save or print them.

1.3 Where the Customer is a consumer, the Terms do not exclude or limit the rights afforded to the consumer by mandatory consumer protection legislation. If any provision of the Terms conflicts with that legislation, the statutory rules apply in its place.

• Provider means Falvore s.p., whose details are set out above.
• User means any person who uses the service, including family contributors.
• Customer means a User who places an order or takes out a subscription.
• Consumer means a natural person who uses the service for purposes outside their trade, business or profession.
• Album means a printed photo album that the Provider produces according to the Customer’s content and instructions.
• Recipient means the person for whom the album is intended and to whose address it is delivered.
• Subscription means a plan with regular albums that renews automatically (monthly or every 3 months).
• Content means the photos, captions, messages and other material uploaded or entered by a User.

3.1 Through the service, the Customer designs a personalised printed photo album from their own photos, views a preview of it, approves it and orders its printing and delivery to the Recipient. The Customer may invite family members to add photos.

3.2 In producing and delivering albums, the Provider works with carefully selected contractual partners for printing and delivery. The Provider is responsible to the Customer for the performance of the contract.

3.3 The service is intended for personal, non-commercial use. Reselling albums or using the service to carry on a business for third parties is not permitted without the Provider’s prior written consent.

4.1 You may start and order an album without a user account. An album started without an account is stored only in that browser and is deleted automatically, together with its photos, if there is no activity in it for 3 days and it has not been ordered. After ordering, you may set a password and manage the album from any device.

4.2 A User must be of full age and have full legal capacity. When registering and ordering, the User must provide true, accurate and complete information and keep it up to date.

4.3 The User must keep their login details secure and must not disclose them to third parties. The User is responsible for actions carried out through their account, unless those actions did not occur through their fault. The User must notify the Provider immediately of any misuse of the account.

5.1 Content remains the property of the User or of its rights holders. By uploading Content, the User grants the Provider a non-exclusive, royalty-free and transferable (only to the Provider’s contractual partners) right to use the Content, limited in time to the duration of the use of the service and of retention under the privacy policy, and unlimited in territory. The right covers only the acts necessary to provide the service: storage, processing for preview and printing, reproduction in the album, delivery, display in the private digital album, and user support.

5.2 The User warrants that:

• they hold all rights necessary to upload and use the Content;
• they have obtained the consent of persons identifiable in the photos where required, and, for minors, the consent of their legal representatives;
• the Content does not infringe copyright or other intellectual property rights, personality rights, the right to privacy or any other rights of third parties.

5.3 It is prohibited to upload Content that is unlawful, offensive, violent, hateful, discriminatory or sexually explicit, that depicts or promotes the exploitation or abuse of children, or that infringes the rights of third parties.

5.4 The Provider is under no obligation to review Content. If the Provider becomes aware of Content that breaches these Terms or the law, it may remove it, refuse to print an album containing it, and suspend or permanently disable the User’s account. Where, for that reason, the Provider does not perform an order that has already been paid for, it refunds the Customer the price paid for the unperformed part of the contract. The Provider’s right to compensation for damage remains unaffected.

5.5 The User is liable to the Provider for reasonably foreseeable loss the Provider suffers as a result of a breach of the warranties in this clause, including third-party claims and reasonable defence costs.

5.6 The service is not intended as a backup service. The User must keep the original photos themselves; the Provider is not liable for losses the User could have avoided by keeping their own copies of the photos.

6.1 The Customer may invite family members to add photos via a private link. Anyone holding a valid link may add photos in accordance with the permissions granted, so the Customer must share the link only with people they trust.

6.2 The Customer is responsible for the choice of invited persons and for reviewing the album before approval. The provisions of clause 5 apply mutatis mutandis to Content uploaded by contributors.

7.1 The Customer approves the album before it is printed. A one-time order and the first album of a subscription are approved before payment; each subsequent subscription album is approved before the Provider prints it. Before approving, the Customer must carefully check, in particular, the photos, captions, spelling, cropping, cover, gift message, Recipient’s name, delivery address and additional copies.

7.2 By approving, the Customer approves the album in the form shown in the preview. The Provider prints the album according to the approved version and does not alter it. Defects that were visible in the approved preview are not faults.

7.3 The on-screen preview is an approximation of the printed product. The colours, brightness and contrast of the printed album may differ slightly from the on-screen display owing to the characteristics of screens, paper and printing technique. Print quality depends on the quality and resolution of the photos chosen by the User. Such deviations are not faults, provided they do not exceed the customary tolerances for photo book printing.

8.1 The Customer places an order by creating an album, approving it, selecting a plan, the type of binding (hardcover or softcover) and any additional copies, entering the delivery details, reviewing the order summary and making payment using a button that expressly indicates an obligation to pay. Until payment is completed, the Customer may review and correct the details entered at any time, or abandon the order.

8.2 The presentation of products on the website does not constitute a binding offer. By placing an order, the Customer makes an offer to conclude a contract. The contract is concluded when the Provider receives payment and sends the Customer an order confirmation by email. The confirmation contains the essential terms of the contract.

8.3 The contract is concluded in the English language. The Provider stores the contract (the order details) in electronic form; it is available to the Customer in their user account and in the order confirmation.

8.4 The Provider may refuse an order or terminate the contract if there is a reasonable suspicion of misuse of a payment instrument, if the Content breaches these Terms, or if the price has been stated incorrectly owing to an obvious technical error. In such a case, the Provider refunds the amount already paid to the Customer without delay.

9.1 Prices are stated in pounds sterling (GBP) and are final. They include delivery to an address in Great Britain, as described on the Delivery page. The price shown in the order summary at the time of payment applies.

9.2 Prices include United Kingdom value added tax (VAT) at the applicable rate.

9.3 Payment is made when the order is placed, by payment card or another payment method offered at checkout (for example Apple Pay or Google Pay). Payments are processed by the payment service provider Stripe; the Provider does not store payment card details. Production begins only once payment has been confirmed.

9.4 The Provider issues an electronic invoice for each payment and sends it to the Customer by email or makes it available for download in the user account.

9.5 Discounts and promotion codes are valid under the conditions published for each promotion, cannot be combined with one another and cannot be exchanged for cash.

10.1 The Provider offers a subscription with an album every month or every 3 months. The billing frequency, price, type of binding and any recurring additional copies are shown before payment.

10.2 The first subscription payment purchases exactly the album that the Customer approved before payment. The subscription then renews automatically for the periods shown. On taking out the subscription, the Customer authorises the Provider to charge the selected payment method the amount shown at each renewal period.

10.3 Each successful renewal payment purchases one further album with the type of binding selected in the plan and any recurring additional copy. Renewals continue even if the previous album has not yet been completed. Albums already paid for wait and open in the order of payment, one after another, as the Customer approves the current one. Paid subscription albums do not expire, but the Provider prints them only once the Customer has completed and approved their content.

10.4 If a renewal payment fails, no album is purchased for that period. The Provider or the payment service provider may retry the payment; if the payment still fails, the Provider may discontinue the subscription.

10.5 The Customer may cancel the subscription at any time in their user account (“Plan & billing”, then managing billing in the secure billing portal) or by writing to hello@grandparentalbum.com. Cancellation takes effect at the end of the current billing period; after that date, the subscription no longer renews. Cancellation preserves all albums already paid for, including those still waiting for the Customer to complete and approve them. Cancellation does not in itself entitle the Customer to a refund of a payment already made or of an album already in production; statutory rights remain unaffected.

10.6 The Provider may change the subscription price for future periods. The Provider notifies the Customer of the change by email at least 30 days before the start of the period in which the new price takes effect. A Customer who does not agree to the change may cancel the subscription free of charge before then.

11.1 A Year of Albums is a single payment for 12 albums with the selected type of binding. It is not a subscription: it does not renew and does not need to be cancelled. The payment purchases, as the first album, the album that the Customer approved before payment.

11.2 Albums 2 to 12 become available at intervals of one calendar month, counted from the date of payment, and open one after another as the Customer approves the current one. The Customer may catch up on an album that is already available at any time later, but may not start an album before its month.

11.3 Albums that the Customer does not start within 12 months of the date of payment expire. The Provider reminds the Customer of unused albums by email 30 days and 7 days before expiry. Until then, the Customer may request a refund of the price for albums not yet started; the refund is the share of the price paid attributable to each such album, including any additional copy. The price is not refunded in this way for albums already started or in production.

11.4 If the Customer adds the “Send a copy to another grandparent” option, each album includes one additional copy to another address, paid for once together with the plan.

12.1 The Provider may offer to take an order before the Customer adds photos (“pay-first order”). The Customer selects the Recipient, the plan, the type of binding and any additional copy, and pays; the Customer then adds the photos, completes the album and approves it together with the delivery address. For a pay-first order, this clause applies in place of the provisions of clauses 7.1, 8.1, 10.2 and 11.1 under which the album is approved, and the delivery details are entered, before payment.

12.2 The plan, the type of binding and any additional copy are fixed once payment is made. The cover, texts and photos may be changed until the Customer approves the album. The payment purchases the album for which the order was placed; for a subscription or A Year of Albums, that album is the first album. A subscription renews from the date of payment, also before the first album is approved.

12.3 Until the Customer approves the first album of a pay-first order, and no later than 3 months after the first payment, the Customer may request a full refund of everything paid for that order, including renewal payments and additional copies. The Customer makes the request in their user account (“Plan & billing”, “Request a full refund”); no reason is needed. While the request is being considered, the album cannot be changed or approved; the Customer may withdraw the request until it has been decided. If the conditions are met, the Provider refunds the full amount without undue delay, using the means of payment that the Customer used. This promise is given voluntarily, in addition to the Customer’s statutory rights, and does not create a right to cancel.

12.4 After the refund, the album is closed: it can no longer be changed, approved or ordered, and the Provider deletes its photos. A subscription is cancelled with the refund, and no further payments are charged; A Year of Albums ends, and none of its albums open. The Provider keeps the records of the order, the payments and the refund.

12.5 A Year of Albums bought as a pay-first order can be refunded only under clause 12.3. Clauses 11.3 and 15.2, on refunds of albums not yet started, do not apply to it; albums not started within 12 months of payment expire without a refund.

12.6 The promise in clause 12.3 ends when the Customer approves the first album, or 3 months after the first payment, whichever is earlier. The other provisions of these Terms, including clause 15, then apply.

13.1 The Customer may add no more than one additional gift copy to an album, at the price shown before payment. For a one-time order, the additional copy is a single copy. For a subscription, the Customer chooses whether the additional copy applies to that album only or to every album.

13.2 The additional copy may be delivered to the same address or to a different address in the countries to which the Provider delivers. All provisions of these Terms apply mutatis mutandis to the additional copy.

14.1 The delivery area, delivery times and method of delivery are described on the Delivery page. The delivery times stated there are estimates. The Provider delivers an album within 30 days after the Customer approves it or, for an album approved before payment, after payment is confirmed, unless a different time is agreed; the consumer’s rights in the event of late delivery remain unaffected.

14.2 The Customer is responsible for the accuracy and completeness of the Recipient’s details and the delivery address. The costs of reprinting and re-sending resulting from incorrect or incomplete details are borne by the Customer.

14.3 The risk of accidental loss of or damage to the album passes to the Customer when the Customer, or the Recipient designated by the Customer, takes physical possession of the album.

15.1 Every album is made to the Customer’s specifications (their photos, texts and choices) and is clearly personalised, including a subscription album or an album in A Year of Albums that is paid for before the Customer adds its photos. Accordingly, under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the consumer has no right to cancel the contract within 14 days without giving any reason in respect of any album. The same applies to additional gift copies.

15.2 For an album in A Year of Albums that the Customer has not yet started, the Customer is entitled, until that album expires, to a refund of the price under clause 11.3.

15.3 The Provider informs the Customer that there is no right to cancel before the order is placed. Details are available on the Cancellation and Refunds page.

16.1 Under the Consumer Rights Act 2015, an album must be of satisfactory quality, fit for purpose and as described. If an album arrives damaged, with a printing or binding defect, or different from the approved preview, the consumer has the rights given by law, including: within 30 days of delivery, the right to reject the album and receive a full refund; the right to a reprint or replacement; and, where a reprint or replacement is not possible or does not put things right, the right to a price reduction or to reject the album for a refund.

16.2 For faster handling, the Provider recommends that the consumer report a fault as soon as possible, preferably within 14 days of receipt, with photos of the fault and the packaging. This recommended period does not shorten or otherwise affect the consumer’s statutory rights.

16.3 The following are not faults: defects that were visible in the approved preview, the deviations referred to in clause 7.3, poor quality of photos chosen by the User, and damage caused by improper handling after receipt.

16.4 The Provider does not give any separate guarantee for albums. This does not affect the consumer’s statutory rights.

17.1 If the Provider fails to comply with these Terms, it is responsible for loss or damage the Customer suffers that is a foreseeable result of its breach of the contract or its failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both the Provider and the Customer knew it might happen. The Provider is not responsible for loss or damage resulting from User Content, improper use of the service or circumstances beyond its control, nor for losses the User could have avoided by keeping their own copies of the photos, as clause 5.6 asks.

17.2 For Customers who are not consumers, the Provider is not liable for indirect damage or loss of profit, and the Provider’s total liability under any single contract is limited to the amount the Customer paid for that contract.

17.3 Nothing in these Terms excludes or limits the Provider’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, for breach of the consumer’s rights under the Consumer Rights Act 2015, or for any other liability that cannot be excluded or limited by law.

The Provider is not liable for non-performance or delay resulting from circumstances beyond its control that it could not foresee, avoid or overcome (for example natural disasters, epidemics, war, strikes, disruptions at delivery services or suppliers, network outages or measures taken by public authorities). The Provider notifies the Customer of such circumstances without delay. The consumer’s rights in the event of delay and non-performance remain unaffected.

The Grandparent Album brand, the website design, software, templates, layouts and other material of the service are the property of the Provider or its licensors and are protected by intellectual property legislation. The User may not copy, sell, decompile, reverse engineer or otherwise use them outside the purpose of the service.

The Provider endeavours to ensure that the service operates reliably but does not guarantee its uninterrupted or error-free operation. The Provider may update or modify the service or any part of it, restrict it temporarily for maintenance or security reasons, or discontinue it. Orders and albums already paid for remain guaranteed.

The User may stop using the service at any time and request deletion of their account in accordance with the privacy policy. The Provider may suspend or permanently disable the account of a User who seriously or repeatedly breaches these Terms; it notifies the User of this and, where appropriate, gives the User the opportunity to respond. Albums already paid for and rights under contracts already concluded remain unaffected, except in the cases referred to in clause 5.4.

The Provider processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as described in detail in the privacy policy and on the Photo Privacy page.

23.1 The Customer sends complaints and claims regarding defects to hello@grandparentalbum.com or to the Provider’s address. The Provider confirms receipt of the complaint, informs the Customer of the further procedure and replies as soon as possible.

23.2 The Provider and the Customer will endeavour to resolve any disputes amicably. If the Provider cannot settle a complaint, it tells the Customer the name and website of an alternative dispute resolution provider competent to deal with it, and whether it agrees to use that provider.

23.3 If a dispute cannot be resolved amicably, a consumer may bring legal proceedings in the courts of the part of the United Kingdom in which they live: England and Wales, Scotland or Northern Ireland. The Provider may bring proceedings against a consumer only in the courts of the part of the United Kingdom in which the consumer lives. Disputes with Customers who are not consumers fall within the jurisdiction of the court having subject-matter jurisdiction at the Provider’s registered seat.

The Terms and the contracts are governed by the law of the Republic of Slovenia. A consumer habitually resident in the United Kingdom does not, by this choice of law, lose the protection afforded to them by the mandatory provisions of the law of the part of the United Kingdom in which they live, including the Consumer Rights Act 2015.

The Provider may amend the Terms. The amended Terms apply to orders placed after their publication. The Provider notifies subscribers by email of changes affecting existing subscriptions at least 30 days before they take effect; a subscriber who does not agree to a change may cancel the subscription free of charge before then.

If any provision of the Terms is invalid or unenforceable, this does not affect the validity of the other provisions; the statutory rules apply in its place. For questions about the Terms, please write to us at hello@grandparentalbum.com.