Contact

I need help with an album

Write to us and give the email address of your account and the name of the album.

I need to change the delivery address

If you write to us immediately after payment and production has not yet started, we may still be able to change the address, but we cannot guarantee it. For a subscription, change the addresses for future albums in your account.

My album arrived damaged

Write to us, preferably within 14 days of receipt, with your order number and photos of the damage and the packaging, so that we can look into the matter as quickly as possible. This recommended period does not limit your statutory rights; see Cancellation and Refunds for more.

I want to cancel my subscription

Sign in to your account, open “Plan & billing” and, for the subscription you wish to cancel, select “Manage billing”. You complete the cancellation in the secure billing portal. It takes effect at the end of the current billing period; the subscription does not renew after that date.

Albums already paid for, including those still waiting, remain available for you to complete and approve. Cancellation does not entitle you to an automatic refund of payments already made. We can also help you cancel at hello@grandparentalbum.com; your statutory rights remain unaffected.