Delivery

We deliver to every member state of the European Union. We do not deliver to territories that are not part of the European Union VAT area:

• the Canary Islands, Ceuta and Melilla (Spain);
• the overseas departments and collectivities of France;
• the Åland Islands (Finland);
• the Faroe Islands and Greenland (Denmark);
• Büsingen am Hochrhein and Heligoland (Germany);
• Livigno and Campione d'Italia (Italy);
• Mount Athos (Greece).

We deliver orders placed in euros only to addresses in the European Union.

Standard delivery is included in the price. Prices are in euros (EUR) and are the same for every country of delivery.

The estimated delivery time is 5–8 working days after the album is approved and payment is confirmed. It includes preparation, printing and dispatch. It is an estimate, not a guaranteed arrival date.

We prepare the album for printing once all of the following conditions are met:

• the photos have been uploaded;
• the album preview is ready;
• you have reviewed and approved the album;
• payment has been confirmed.

With a first order, you approve the album before payment, so the period starts when payment is confirmed. For a subscription album that is paid for before you complete it, the period starts when you complete and approve the album. A renewal payment alone does not trigger printing or start the delivery period.

Please enter the address carefully. You are responsible for the accuracy and completeness of the following details:

• the recipient's first name and surname;
• the street and house number and, where applicable, the flat number;
• the postcode and town;
• the country;
• the recipient's telephone number, which the carrier needs in order to make contact.

We are not liable for delays or failed delivery caused by incorrect or incomplete details. In that case, the customer bears the cost of reprinting or resending the album.

We can send an extra copy to the same address or to a different address in a country to which we deliver. With a subscription, you choose whether the extra copy applies to that album only or to every album.

We send you tracking details after dispatch, where the carrier provides them. The risk of loss of or damage to the album passes to the customer when the customer, or a recipient designated by the customer, takes physical possession of the album.

We recommend that the recipient inspect the parcel on receipt and, where possible, report any visible damage to the packaging to the carrier immediately and photograph it.

Production and delivery may be delayed by:

• a high volume of orders, particularly during the holiday season;
• delays on the part of carriers or printing partners;
• public holidays and weather conditions;
• incorrect or incomplete addresses;
• other circumstances beyond our control.

If we find that we will not meet the estimated delivery time, we will inform you by email without delay, giving the reason and, where known, the new expected date. Your rights in the event of delay are described on the Withdrawal, Refunds and Cancellation page and remain unaffected.

If a parcel appears to have been lost, or if the album arrives damaged, write to us at hello@grandparentalbum.com. Please give your order number and attach photos of the album and the packaging. We will look into the matter and provide an appropriate remedy in accordance with the Withdrawal, Refunds and Cancellation page and your statutory rights.